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InsightEXIT Exit Survey Management “The people who are doing the work are the moving force behind the Macintosh.
My job is to create a space for them, to clear out the rest of the organization and keep it at bay. ”
– Steve Jobs, CEO, Apple Inc.
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Employee Exit Survey Participation Rates

Ideally, organizations should aim to have all voluntarily departing employees complete an exit survey, since this would provide a complete picture of the reasons employees choose to leave. In practice, though, the participation rate of most exit systems falls short of 100%.

Our experience across many different exit systems has shown us that the participation rate can be affected by how committed the organization is to gathering employee exit data and how effectively this commitment has been communicated to employees. Participation in exit systems is always higher in organizations where employees believe that the organization values and, will take action on, the exit results. To ensure honest and valid responses, employees also have to believe that all of the information they provide on exit surveys will be treated in confidence and never used in retaliation against them.

In addition to the organization's commitment to the exit system, participation rates are affected by two very practical factors:
  1. How the employee exit survey is administered. Is it conducted online, by paper, by telephone or by a combination of methods?
  2. When employees are invited to complete an exit survey. Are they given the opportunity to complete the survey before they leave or after they leave the organization?
InsightEXIT Participate Rates

If the participation rate of your exit system falls below these averages, take this opportunity to carefully evaluate all aspects of your system to identify the barriers to effective employee participation. Read more in our "Employee Exit Survey Best Practice Guidelines."

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